Telephonists/Receptionists

Objectives

Participants will be able to:

• be more aware of their responsibility in helping to create and maintain a good image of their company
• learn how to handle calls and visitors more courteously and helpfully

Programme Outline

• The Public Relations role of the Telephonist/Receptionist
• Presentation and appearance
• Giving quality service through successful communication
• Telephone manners
• Vocabulary practice: using the right words in English and French
• Problem-solving: how to handle awkward situations

Who should attend?

• Newly appointed telephonists/receptionists needing greater awareness of the importance of their role in the organisation
• Those who stand in for telephonists and receptionists
• More experienced telephonists/receptionists who have never followed such a course will also benefit greatly

Duration

12 hours

Fees

MUR 12,000/- per participant