The Complete Supervisor

Objectives

Participants will be able to:

• understand the role and responsibilities of the supervisor in the effective running of the operations
• review and enhance their own skills in leading and supervising their work teams

Programme Outline

• The role and responsibilities of the supervisor in the effective running of operations
• Leadership skills for effective supervision of the work teams
• Appropriate leadership styles and strategies
• The supervisor’s role in effective workplace communication
• Main characteristics of effective interpersonal communication
• Motivating the team
• Constructive handling of workplace conflicts
• The supervisor’s role and responsibility in on-the-job training (OJT)
• What makes an effective trainer
• How to set up and run a worthwhile training session

Who should attend?

All line manager, supervisors and team leaders who need to review and enhance their mastery of supervisory skills

Duration

18 hours

Fees

MUR15,000/- per participant